Relationship management - The growing role of facilities management

Looking forward to presenting on Relationship management - The growing role of facilities management

Relationship management is a pivotal role for facilities managers and will only increase in importance, particularly in senior positions.

The discipline of facilities management and the role of facilities managers in particular are evolving to the extent that many managers have to operate at two levels: strategic-tactical and operational.

In the former case, clients, customers and end-users need to be informed about the potential impact of their decisions on the provision of space and services, cost and business risk. In the latter, it is the role of a facility manager to ensure corporate and regulatory compliance plus the proper operation of all aspects of a building to create an optimal, safe and cost effective environment in which the occupants can function. To achieve this facilities managers increasingly need to harness their network of suppliers, contractors and staff to create value add solutions.

According to the International Facility Management Association (IFMA), facility management is:
"a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, processes and technology."

In this presentation we will explore the top-rated relationship management skills in NZ as demonstrated across four industry segments.