Stage 3: Grow- Improve engagement to improve results


Evaluation processes are important to assess the success of implementation of the workplace strategy and change program. The change outcomes and measurements should include timelines and key performance indicators. Additionally, publishing the findings to all stakeholders is a very powerful way of ensuring ongoing learning. Here is an example of multiple measurements used to assess productivity gains at the NZI Centre following Be Confidents workplace strategy and change program implementation.

While people are often the single biggest cost to organisations, they are also the single biggest benefit. Salary costs can be as high as 10 times the cumulative costs of capital expenditure, operating cost, maintenance costs, and rental. Accordingly, a more satisfied and productive work force can have a significant impact on the bottom line and profitability of an organisation. It will therefore come as no surprise that organisations with higher staff satisfaction also report higher levels of profit and revenue performance.

In practice, however, it is well known that buildings, workplaces and ultimately employees do not always work as desired. Structured feedback and ongoing evaluation is essential in order to improve workplace and employee performance. In order to gain a competitive advantage in today's global market, workplace clients are now expecting a higher level of assessment. As part of its findings, the Workplace Productivity Working Group ( NZ) identified seven complementary and reinforcing drivers of productivity, listed below. These are:

Building Leadership and Management. Creating Productive Workplace Cultures. Encouraging Innovation and the Use of Technology. Investing in People and Skills. Organising Work. Networking and Collaboration. Measuring What Matters. Our change programs are designed to incorporate these productivity drivers to create a workplace that staff can thrive in.