Stage 2: Communicate - Effective delivery


While there are good business reasons for changes in the workplace, employees frequently feel threatened by the process. The natural resistance to change that often emerges must be managed for a successful transition to new workspace.

"At its heart change management requires support from leadership, and communication: letting people know what's going to happen, why changes are being made, and how they will be affected."

Workplace change management is a process for engaging with employees who are about to experience workplace change. Its goal is to help people more quickly (and happily) adjust to new workspaces and new ways of working. Good change management lets people get back to work faster and embeds the knowledge and attitude associated with the new space and how to thrive in it.

Building on the knowledge gained about the audience and their readiness for change in the Change definition stage, we develop a multi-pronged communication plan. Using multiple styles of communications to get the message through effectively with both formal and informal channels.

We communicate the business reasons for the change, the benefits and the timeline. Creating an overall communication plan to be rolled out in parallel with the design and build stages in the project. Open communication goes a long way toward building credibility and acceptance.

Key to our program is mentoring the Change champions to deliver and support the key messages throughout the business. We develop tools and training for managers and staff to assist with the transition to new ways of working. Content can be delivered through workshops, online tools, presentations or social media. See details of our Collaboration workshops.

We have a broad range of workshops in which we engage selected stakeholders on an extensive range of space, technology and change issues. These are highly interactive and designed to generate tangible, practical outcomes. Examples of our workshops are:

New Ways of Working - Envisioning Workshop: Managing Collaboratively: Cross functional communications: Workplace Strategy development: Knowledge management: Working in Agile workspaces. See the index Collaboration workshops for more information.